Academic Advisor

Academic Advisor

Davenport University – Student Services – Warren – Full‑time, Exempt – Pay $45,000

The Academic Advisor is the primary contact for all students regarding all University student service functions. Responsibilities include advising students toward completion of their degree program, reviewing and revising students graduation plan, assisting students with course selection which results in a schedule for the upcoming academic year, coordination of required experiential learning, and being the student’s primary contact. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

• Maintain working knowledge of, and adhere to all DU programs, policies and procedures and provide accurate information about institutional policies, procedures, resources and programs.
• Adhere to all FERPA rules and regulations.
• Build relationships with students to enhance student engagement, success and retention. Implement and maintain student alert processes and monitor standards of progress, establishing appropriate steps for the students’ success. Reaffirm the student’s decision to enroll at Davenport University.
• Advise all students on course selection each year maximizing ACL (average credit load). Achieve all enrollment goals.
• Assist students in evaluation or re‑evaluation of barriers toward established educational goals. Work closely with all students so they understand all degree and graduation requirements. Provide prompt and consistent follow up to resolve student concerns.
• Understand and refer students to the various support services available throughout the university, such as tutoring, career services, financial aid, bursar’s office, registrar, etc.
• Document all student interactions in the appropriate student database.
• Establish a graduation plan and steps for obtaining a degree based on career and life goals.
• Work with the Registrar’s Office to identify students ready to graduate (ensuring they apply) and assessing those applying for graduation to confirm they have met the requirements. Work with those students who have not met graduation requirements to overcome barriers.
• Create and maintain accurate and timely reports.
• Participate in new student orientation and enrollment events.
• Contact students currently attending but not scheduled for the next semester. Initiate contact and follow‑up with stop‑out students.
• Attend and participate in required training programs.
• Understand and abide by all external and internal regulations and policies. Includes NCAA, GLIAC and national affiliations associated with athletics or other role specific regulations.
• Provide great customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University’s Cultural Values.
• Perform other duties as assigned.

• Bachelor’s degree required, Master’s preferred. Higher education experience is preferred.
• Demonstrated high energy level, flexibility and integrity in decision‑making.
• Demonstrated ability to develop and maintain career‑focused relationships with students.
• Knowledge of student development theories, active listening skills and academic curricula preferred.
• Demonstrated accuracy and effectiveness with computerized data systems.
• Professional appearance and manner.
• Ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Excellent interpersonal, communication and presentation skills.
• Effective communication with donors, alumni, students, parents, faculty, staff and others while maintaining appropriate confidentiality.
• Motivational and problem‑solving capabilities with integrity, ethics, and dedication to the mission of the University.
• Strong work ethic.
• Background investigation clearance (criminal, reference checks); possible drug/alcohol screening.
• Business office environment; prolonged sitting and standing; personal computer and telephone use; some travel among campuses.
• No regular lifting requirements; occasional lifting up to 25 lbs.
• Ability to work an irregular schedule, evenings, Saturday, additional hours during peak times as required.

Davenport University is committed to building and supporting a diverse community of students, faculty and staff. Davenport University provides equal employment opportunities to all employees, applicants and students without unlawful discrimination based on national origin, race, color, religion, age, sex, sexual orientation, disability, gender identity, veteran or military status, marital status, height, weight, genetic information or other protected status. DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER.