Call Center Representative​/Concierge

Michigan Legacy Credit Union is seeking a full-time Video Call Center Representative/Concierge at our Warren branch location. The ideal candidate will have a proven track record of providing phenomenal service and a strong sales record, preferably in a financial or retail environment.

• The qualified candidate will be responsible for: providing excellent service to members by telephone, email, internet, or mail; determining members' financial services needs, and recommending services, and products that address those needs; processing basic financial transactions for members including such functions as account transfers, loan payments for members; providing the following services to members, in person, by telephone, video or by mail: processing deposits to checking or savings accounts and disbursing cash or check withdrawals;
  
  processing checks and other transactions; providing, money orders, credit card cash advances; receiving loan payments and service charge payments for services; processing transfers between accounts; redeeming US savings bonds; balancing the ATM; operating a cash drawer and; opening and closing their cash drawer, accounting for cash assigned, received, and disbursed on a daily basis; accurately balancing the teller drawer daily.
• Six to twelve months of cash handling experience
• Responding to routine member inquiries regarding the operation of accounts.
• They must possess the ability to multi-task, and the ability to work independently while still having a desire to contribute to a team.
• They must have a working knowledge of Microsoft Outlook, Word, and Excel. They also should possess: the ability to read, write and comprehend simple business correspondence and the ability to operate standard office technology, equipment and tools.
• Ability to learn or be familiar with the differences in a basic number of products and services offered by the credit union and sound interpersonal skills and a cooperative and positive attitude.
• This position does require standing and greeting of the owners throughout the day; ADA accommodations made upon request.

• High school diploma or equivalent
• Six to twelve months of cash handling experience
• Responding to routine member inquiries regarding the operation of accounts.

Michigan Legacy Credit Union is a member-owned, not-for-profit financial cooperative serving members who live, work, worship, attend school, or own a business in the State of Michigan. Michigan Legacy Credit Union is committed to providing quality financial services at a competitive price delivered in a professional and efficient manner, while keeping members and their needs first. For additional information on Michigan Legacy Credit Union visit:(Use the "Apply for this Job" box below)..

• Entry level

• Full-time

• Other