Customer Finance Graduate Programme - Livingston

Our Customer Finance Graduate Programme offers a unique opportunity to gain hands‑on experience across multiple areas of our business while helping us deliver great outcomes for our customers.

Over two years, you'll complete four six‑month rotations across Credit Risk, Billing, Operational Compliance, and Fraud, building skills in data analysis, customer journeys, stakeholder management and regulatory compliance. The programme is designed to give you broad exposure to customer finance, helping you develop the knowledge, experience and network needed to build a successful career at Sky.

Location:

Livingston (with some time in our Dunfermline office)

During the programme you will undertake four 6‑month rotations across:

Learn how we manage customer accounts, reduce fraud, support customers experiencing financial difficulties and work with external partners to deliver positive customer outcomes.

• Support management information reporting and performance pack preparation.
• Develop an understanding of credit risk reporting and key performance metrics.
• Learn about customer account and debt management journeys.
• Support change initiatives and track delivery progress.
• Work with data to identify trends and insights.
• Gain exposure to third‑party supplier and partner management.

Develop an end‑to‑end understanding of the billing and payments landscape, ensuring our customers are billed accurately and fairly.

• Learn how billing and payment journeys operate.
• Support reporting and management information activities.
• Contribute to assurance processes and controls.
• Gain exposure to AI‑enabled validation and assurance tools.
• Support the delivery of business change initiatives.
• Analyse data to support decision‑making and continuous improvement.

Gain experience across fraud prevention, fraud awareness and regulatory compliance, helping to protect both customers and the business.

• Develop an understanding of Sky's products, services and customer systems.
• Assist with compliance monitoring and regulatory reporting.
• Support responses to regulatory data requests.
• Support customer fraud awareness campaigns.
• Work with fraud technology teams to understand fraud systems and strategy development.
• Analyse data to support fraud prevention and detection activities.

Throughout the programme you'll develop:

• Data analysis and reporting skills.
• Customer and commercial awareness.
• Change and project delivery skills.
• Stakeholder management, communication and influencing skills.
• Understanding of customer journeys and performance measures.
• Experience working in a regulated environment.

This programme provides a rare opportunity to gain experience across several key Customer Finance functions while making a meaningful contribution to the customer experience.

You'll work alongside experienced professionals, receive structured development support and build the skills needed to accelerate your career. By the end of the programme, you'll have developed a strong understanding of customer finance, built a valuable internal network and gained practical experience across multiple business disciplines.