Intake​/Enrollment Specialist

Job Title:

Intake Support/Enrollment Specialist

Reports To:

Program Manager

Status:
Full Time

FLSA Status:
Non-Exempt

Intake Support and Enrollment Specialist duties include assisting with patient intake support, patient engagement and coordination of care with internal and external providers for the behavioral health program.

• Provide initial contact to Individuals seeking Behavioral Health and Primary Care Services
• Support the Integrated Care Intake Department
• Enrollment Individuals seeking services in Integrated Care Services
• Assist patients in completion of intake and annual program documentation.
• Complete coordination of care activities and documentation with patient primary care providers, psychiatric care providers and clinicians.
• Interact and communicate directly with consumers either by telephone, electronically, or face to face to remind them of upcoming appointments and assist with scheduling missed appointments.
• Complete data entry accurately in multiple electronic health records
• Upload documents obtained by program staff
• Complete all mandatory trainings, as required by contract and Judson Center
• Attends all scheduled meetings, including individual and program meetings
• Perform other duties as assigned

• Strong communication skills
• Ability to work well with a medical office team in a fast paced setting
• Understanding of behavioral health and substance use disorders helpful
• Data entry skills with a high degree of accuracy, efficiency and timeliness
• Strong PC Software and Web skills: MS Word, Adobe, Excel, Outlook, and web based tools.
• Strong ability to use the English language properly in written and oral communication.
• Ability to comply with all applicable licensing rules, accreditation standards, code of ethics, insurance reimbursement rules, and Judson Center’s policies and procedures.
• Medical office experience preferred.

• To perform this job successfully an individual should have a high school diploma or GED and 2 years of previous experience in the health care industry and doing data entry. Experience with behavioral health and substance use programs are preferred.
• Strong communication skills, both written and verbal;
• Valid Michigan Driver’s License, appropriate insurance and use of own vehicle.

• Job responsibilities will be performed within an office environment.
• To perform this job successfully an individual must have the ability to work in a sitting position at a computer for up to 8 hours per day. Specific vision abilities required by this job involve close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.