Global Operations Center Technician
Listed on 2026-01-01
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IT/Tech
IT Support, Network Administrator
IT Operations Technician role at Epic
. This position is based on our campus in Madison, WI, and relocation to the area is required. We recruit nationally and provide financial relocation assistance. As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system — monitoring the hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems.
You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds. Learn more about the team on the Epic careers site.
- Monitor Epic Hosting infrastructure and respond to issues in a timely manner.
- Use investigative and troubleshooting skills with various tools to diagnose and resolve network, hardware, virtualization, and presentation problems.
- Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.
Relocation to the Madison, WI area is required and reimbursed.
Required Qualifications- Relocation to the Madison, WI area (reimbursed).
- A history of academic and professional success.
- Exceptional interpersonal, communication, initiative, and leadership abilities.
- Available to work second or third shift hours.
- Eligibility to work in the U.S. without sponsorship.
- COVID-19 vaccination.
- Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
- Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
- CompTIA+, CCNA, Network+, or Linux+ certification.
- Knowledge of VMware.
- Entry level
- Full-time
- Information Technology
- Computer Networking and Information Technology & Services
As an Equal Opportunity Employer, Epic values diversity and inclusion and designs software to support quality care for all patients. Please see our full non-discrimination statement at
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