Sql Analyst Sr

Description

OnStar Connected Services Systems Engineer is a technical position responsible for ensuring that systems supporting Connected Services are functioning properly and that requests are successfully delivered to active subscribers. This role supports Level 1 or Level 2 escalated Connected Get Help cases to resolve system issues and ensures optimal performance, reliability, and continuous improvement of the systems that deliver OnStar Connected Services to subscribers.

Key responsibilities include:

• Collaborate cross-functionally to resolve Level 3 (L3) customer issues.
• Design, develop, and refine system performance metrics representing service delivery.
• Build and maintain reporting/analytics to measure system and customer experience.
• Investigate end-to-end performance issues and apply technical analysis for resolution.
• Execute root cause analyses and develop improvement plans.
• Write SQL queries and leverage analytical tools (Power BI, Tableau, Databricks, etc.) to assess performance.
• Document system workflows, dependencies, and validation steps.

In this role, the engineer will support new vehicle customers calling the support center by troubleshooting technology issues on their vehicles (e.g., OnStar button or apps). Although the engineer will not speak directly with vehicle customers, they will communicate internally with non-technical team members. Tasks include SQL extraction and analysis, writing queries, and understanding joins, aggregations, CTEs, and joined tables.

Exposure to Power BI or Python is beneficial for creating automation to solve problems within SQL. The engineer is expected to bring ideas for process improvement and contribute to development thought leadership.

SQL, Data analysis, SQL Server, Power BI, Python

Expert Level

This is a Contract position based out of Warren, MI.

Pay range: $30.00 – $40.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available;
Life Insurance (Voluntary Life & AD D for the employee and dependents);
Short and long-term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a hybrid position in Warren, MI.

This position is anticipated to close on Dec 20, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.