Senior Network Incident Response Engineer

USC/GCNeed Linked In, VISA DL5 days onsite - Warren MI 48902 United States Locals

Top 4 skills:

• High-priority network incident response and service restoration.
• Cisco enterprise routing, switching, and TCP/IP troubleshooting.
• WAN, SD-WAN, and wireless operations.
• Operational communication, prioritization, and tool-based diagnosis.

USC & GC only.

• Participation in an on-call rotation:
  • Evening on-call assignment
    approximately once every 10 days.
  • Weekend support approximately once every 10 weeks.
  • Weekend coverage
    runs from
    Saturday at 10:00 AM through Monday at 6:00 AM.
  • Work schedules are adjusted during on-call and weekend support periods.

The Senior Network Incident Response Engineer will provide hands-on network operations and incident response support in a large-scale global enterprise supporting manufacturing facilities, warehouses, and office locations. This role requires an operations-first mindset, strong troubleshooting skills, and the ability to respond quickly to network incidents impacting business operations. The successful candidate will work within a 10-person operations team supporting a high-volume enterprise environment, handling LAN, WAN, SD-WAN, wireless, routing, switching, and connectivity incidents while partnering closely with senior engineers and internal customers.

This individual will be expected to begin contributing to incident management activities within the first week and progress rapidly through structured training and mentorship.
Key Responsibilities

• Respond to and resolve high-priority network incidents, including P1 incidents requiring immediate engagement and rapid service restoration.
• Manage and progress P2 and P3 incidents within the operational support queue.
• Support manufacturing, warehouse, and office locations throughout North America and the broader global enterprise.
• Perform troubleshooting across OSI Layers 1 through 4 to isolate faults and restore services.
• Diagnose network outages, slowness, connectivity issues, hardware failures, software defects, and performance degradation.
• Troubleshoot Layer 2 technologies including VLANs, trunking, MAC address tables, spanning-tree operations, switching loops, and wireless connectivity.
• Troubleshoot Layer 3 technologies including IP addressing, subnetting, inter-VLAN routing, routing tables, WAN connectivity, and BGP operations.
• Analyze Layer 4 connectivity issues involving TCP, UDP, firewall policies, application reachability, session establishment, resets, and timeouts.
• Support SD-WAN operations and troubleshooting activities utilizing Cisco vManage.
• Investigate site outages and node failures to determine root cause and implement corrective actions.
• Coordinate with internet service providers and telecommunications carriers to resolve WAN and circuit-related issues.
• Troubleshoot wireless saturation, RF interference, roaming issues, access point connectivity problems, and endpoint wireless challenges.
• Identify network changes, hardware failures, software bugs, and external factors contributing to incidents.
• Use network monitoring, observability, and troubleshooting platforms to identify affected infrastructure and accelerate service restoration.
• Participate in daily operational review meetings and dashboard reviews to prioritize workload and track incident progress.
• Work alongside senior engineers to learn enterprise troubleshooting methodologies and operational best practices.
• Support incident response activities in a zero-trust network environment.
• Participate in an on-call rotation supporting critical production networks. Day-to-Day Environment
• Review operational dashboards and incident queues daily.
• Manage approximately 120 active operational tickets in a fast-paced support environment.
• Support a network environment experiencing significant annual incident volume.
• Work with multiple monitoring and observability platforms to locate and resolve issues.
• Collaborate with engineering teams, local site contacts, network providers, and internal stakeholders.
• Utilize a broad collection of operational and troubleshooting tools while continuously expanding technical expertise. Qualifications Required Qualifications
• CCNP certification.
• 6+ years of enterprise network engineering, network operations, or incident response experience.
• Strong hands-on troubleshooting experience in large enterprise environments.
• Deep understanding of TCP/IP networking fundamentals and the OSI model.
• Experience troubleshooting Layer 2 and Layer 3 networking…