SR Dispatcher

## SR Dispatcher Apply:
Warren, MI:
Full time:
Posted 3 Days Ago:
JR132586
** It's fun to work in a company where people truly BELIEVE in what they're doing!
*** We're committed to bringing passion and customer focus to the business.
* Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI. We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability.  If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Hours:

Must be open to working 8pm - 6am shift or 5am to 3pm shift, fully in office, Monday - Friday  Occasional Saturday work incentivized at $50/hour in addition to your base salary  The ideal candidate will have:
* 2+ years’ experience in concrete dispatching.
* An understanding of QC/QA for the ready mix concrete industry.
* Knowledge of concrete production equipment, processes, and maintenance programs.
* Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
* The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
* The ability to multi-task while being detail oriented.
* Strong analytical and problem solving skills.
* Union contract knowledge.
* Excellent written and verbal communication skills
* Authoritative figure who will lead drivers daily

Duties include, but are not limited to:
* Answers incoming calls from our plants, our drivers, and our customers.
* Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
* Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
* Efficiently schedule drivers to meet production demands.
* Balancing driver hours to assure productivity and customers’ needs are met while ensuring compliance with applicable DOT laws.
* Maintaining radio contact and or phone contact with drivers.
* Assist with driver recruiting and retention.
* Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work)
* As a Dispatcher, you will be responsible for providing quality customer service.
* Perform other duties assigned, or assist others in their duties as needed.  This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly. Our company values a positive attitude and the mindset of a winner. This position offers a competitive salary and benefits package, 401(k), paid vacation, and life insurance.