Customer Service Representative

Overview

Are you passionate about offering innovative solutions to the food service industry? At Berk Enterprises, we’re a third-generation, woman-owned family business that supplies reliable food disposables and custom packaging to customers across the country. As a leading supplier in the restaurant and concession space, we pride ourselves on being a one-stop shop for all things packaging, and we believe our products play a pivotal role in bringing people together to create lasting memories.

We’re growing and looking for talented individuals who want to make an impact. If you’re motivated, curious, and ready to be part of something meaningful, we’d love to meet you. Join Berk Enterprises and help shape the future of food packaging.

Job Description

Berk Enterprises is a stocking global supplier of food service disposables located in Northeast Ohio and has an opening for a seasoned Customer Service Representative. The ideal candidate needs to have a minimum of 2 years of customer service experience including working with a computer software to enter orders and credits. Experience with EDI orders encouraged.

• Analyze and enter orders into computer software that are faxed, received in email and taken over the phone.
• Validate all EDI orders; add notes for back-order items, out of stock items, and item changes; set pick and delivery dates; approve and email to the customers.
• Suggest additional items for purchase.
• Create a relationship with the customer and notify them of where the status is of the order throughout the process.
• Update all customer profiles in the computer software.
• Contact the Shipping department for any freight quotes and communicate the quote to the customers.
• Enter any necessary credits on the customer’s account including freight claims in a timely manner.
• Assist the sales team with orders, returns, inventory questions and customer inquiries.
• Review open order report weekly to see what can be completed and/or closed and research why an order may still be open.
• Research back orders and connect with the customers to determine if the order should be cancelled or moved forward.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Company-paid short-term disability insurance and life insurance.
• Paid training, generous paid time off, and holidays.
• 401k with company match.
• Employee discount programs.
• Flexible spending accounts (FSAs).
• Competitive compensation package that rewards your experience and results.

• Excellent Microsoft Office Suite skills
• High sense of urgency
• Friendly and helpful attitude
• Multitasking ability
• Attention to Detail
• Computer skills

Berk Enterprises, Inc. culture and core values are part of what makes the company successful and a great place to work. Berk Enterprises, Inc. is a rapidly growing company where flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many critical deadlines.