Customer Service Representative- Concession Supply

Job Description

The Customer Service Representative (CSR) for Berk Concession Supply is responsible for supporting customers with product questions, order placement, and account management. Due to the seasonal nature of the concession business, this role requires flexibility. During peak periods, the main focus is customer service and order processing. During non-peak periods, responsibilities may include supporting sales, marketing, and business development initiatives.

• Receive, analyze, and enter customer orders submitted via phone and email.
• Respond to customer questions related to products, pricing, availability, order status, and delivery timelines.
• Accurately process orders in internal systems, ensuring all details are validated and complete.
• Monitor order progress and communicate updates, backorders, substitutions, or changes to customers.
• Resolve order discrepancies, errors, or customer concerns in a timely and professional manner.
• Manage increased order volume during peak concession seasons with a high sense of urgency and attention to detail.
• Identify opportunities to suggest additional or complementary products when appropriate.
• Support sales and business development activities during slower periods.
• Conduct customer check-ins and outreach to maintain relationships and identify future opportunities.
• Update and maintain customer account information within internal systems.
• Assist with data maintenance, reporting, and system updates to support marketing initiatives.
• Provide administrative and operational support to the sales team, including order research and customer follow-up.

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Company-paid short-term disability insurance and life insurance.
• Paid training, generous paid time off, and holidays.
• 401k with company match.
• Employee discount programs.
• Flexible spending accounts (FSAs).
• Competitive compensation package that rewards your experience and results.

• High School diploma or equivalent required
• Prior experience in customer service, order entry, or inside sales support preferred.
• Strong verbal and written communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage shifting priorities in a seasonal business environment.

Berk Enterprises, Inc. culture and core values are part of what makes the company successful and a great place to work. Berk Enterprises, Inc. is a rapidly growing company where flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many critical deadlines.