Public Service Assistant

Warren-Trumbull County Public Library is seeking a friendly, service-minded Public Service Assistant to join our Teen Services Division in Warren. This is a full-time opportunity for someone who enjoys helping the public, staying active on the floor, and supporting the day-to-day operations that keep the library running smoothly.

The Public Service Assistant provides public service — including circulation, general reference, and readers' advisory — to library customers.

• Process Search Ohio and other interlibrary loan requests; sort, shelve, and read shelves for accuracy
• Pull holds and collection lists; register borrowers and enter registration data
• Check materials in and out, including emptying book drops; collect payments
• Clean, inspect, and perform minor repairs on incoming materials

• Create displays and bulletin boards
• Provide general information about library services, directing users to other divisions or locations as needed
• Place holds; answer general reference and readers' advisory questions, referring advanced questions to librarians and associates as appropriate

• Support public use of photocopiers, printing, faxing, and scanning services
• Assist users with public computers and catalog terminals; troubleshoot minor issues and elevate as needed
• Help users navigate library apps, websites, platforms, and databases across devices

• Answer phones, handle cash drawer, and assist with opening/closing duties
• Apply library policies and maintain accurate records and statistics

• May assist with program preparation, facilitation, and registration
• May support community outreach and serve on library committees

• Maintain patron confidentiality and uphold the ALA Code of Ethics

• High school diploma or equivalent

• Customer service experience highly desirable

• Strong communication and analytical skills tailored to user needs
• Comfort learning new systems and basic tech troubleshooting
• Accuracy with financial transactions and recordkeeping
• Warm, welcoming demeanor and attention to detail
• Ability to engage in ongoing continuing education relevant to the role

• Starting salary: $14.24/hour
• Full-time position

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS): 10% employee contribution, 14% employer contribution
• 13 paid holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing education opportunities