Quality Engineer

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Permanent Warren, OH, US

3 days ago Requisition

Quality Engineer – Customer Service (CS)

Full Time

Ultium Cells is a joint venture Lithium-Ion Automotive Battery Cell Manufacturing plant between LG Energy Solutions and General Motors. This new construction high-technology plant will have the latest Battery Cell manufacturing technology. The investment in this new business venture represents a commitment of more than $2.3 Billion. It will be among the largest Battery Cell Manufacturing plants in the world. Ultium Cells will produce battery cells for General Motors North American electric vehicle applications.

The Ultium cell partners include LG Energy Solutions; the world’s largest manufacturer of Automotive Battery Cells in the world and General Motors a global company committed to delivering safer, better and more sustainable ways for people to get around.

The role of the Customer Service Quality Engineer is crucial in developing and maintaining Ultium’s best practices in customer service. A CSQE’s main function is to provide technical support to address issues with products and service.

The CSQE is the main point of contact for the customer. The duties and responsibilities of a CSQE revolve around addressing technical product issues at the customer (RMA and failure analysis), leading problem-solving activities with internal teams as response to issues, and tracking plans for improvement. The CSQE will also be responsible for coordinating general engineering support to the customer, external reporting, and general customer requests relating to cell quality.

The CSQE is expected to gain an overall understanding of the manufacturing process and factors affecting overall cell quality delivered to the customer. Proficient understanding of the cell manufacturing process (from material input to manufacturing to shipping) is crucial to responding to issues and related root cause. The CSQE must be willing to continuously expand their knowledge base in the battery industry.

• Engage with internal teams to ensure customer satisfaction and supply engineering support for customer requests on a daily basis
• Manage improvement/corrective action response for customer issues with internal teams
• Escalate customer issues with internal leadership (Director and upper leadership levels) as needed
• Lead calls between customer engineering teams and internal engineering teams
• Track product failures at customer site and report internally as needed
• Oversee customer facing component of line validation (PPAP/APQP/MRR)
• Participate and coordinate customer visits related to engineering needs (Audits, MRR, Documentation review, etc.)
• Report out and support process and design change progress for customer development teams
• Be willing to travel to customer sites to support customer quality needs
• Support the customer complaint and RMA processes in coordination with customer quality representatives and the internal Sales and Marketing Team
• Use practical problem-solving methodologies to troubleshoot and resolve issues at customer line side

• Willingness to learn and the drive to ask questions and understand cell manufacturing process is crucial for this role
• Bachelor’s Degree in Statistics or Engineering or equivalent industry experience
• Preferred 3 years’ experience in customer-facing Engineering or Quality role in a manufacturing or industrial environment
• Preferred technical experience utilizing Power BI and other data analysis tools to create dashboards and reports
• Bilingual (English,…