Patient Ambassador

Location:

Bon Secours St Joseph Warren Hospital Pay Rate:

Hourly - Hourly Plan, 19.00 USD Hourly

Work Shift:

Job Description We’re looking for friendly, compassionate team players to join our housekeeping team!

Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients.

Responsibilities Responsibilities Monitor  patient satisfaction scores and assess action plans for improvement

Provide department leadership with weekly reports and a detailed review

Create reports, monitor trends, and implement action plans

Round on patients to assess satisfaction and set service expectations

Perform service recovery as needed to resolve issues

Assist department leadership in training and reinforce communication skills (AIDET) with team members

Collaborate with the guest services department to align action items to improve patient satisfaction

Assist team members and management as needed to help the department operate efficiently

Qualifications

Must be at least 18 years old Communicate effectively and work well in a team environment

Friendly, outgoing, and engaging personality

Excellent professional written and verbal communication skills

Organized with an eye for detail

Must practice good personal hygiene, be neatly groomed, and be in uniform GED or high school diploma

Preferred:
Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)
Benefits We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.

Paid Time Off Medical Dental
401K Short Term Disability Voluntary Life Safety Incentive Program Important to Know Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

Veterans and candidates with military experience are encouraged to apply.

HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.