Project Implementation Engineer

Project Implementation Engineer

System Engineering Team Member

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Job Summary

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IT is seeking a highly skilled and motivated Networking Systems Administrator and Implementation Technician for Windows 10 End of Life implementation projects. This position is responsible for replacing and upgrading PCs, managing and maintaining business client computer networks, workstations, servers, and other client technical infrastructure. This role requires a proactive problem solver with strong technical skills and the ability to collaborate with other technical teams.

This position is for a 9 month contract. This position is in-office, not remote.

Find a Passion, Not a Job

We are highly selective in who we hire. infin

IT.hires winners who have a proven track record of excellence in supporting enterprise Information Technology infrastructure. Our employees are passionate about providing the information technology required for our clients to excel. If you share our passion, please join our team.

Please, ONLY apply for this position if you are:

• a professional with impeccable integrity
• constantly striving for excellence
• a strong team player
• dedicated to learning, improving, and growing your skills
• humbly confident in your abilities

Job Description

GENERAL

SUMMARY:

This position is located in Warren/Youngstown, Oh.

We are looking for highly experienced technicians to join our service team. This role consists of approximately 50% on-site support and 50% in-office and remote support. All candidates must be able to provide friendly customer service using remote management applications, telephone, and email tools as well as provide IT support services with the highest level of integrity while adhering to our Core Values.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Support clients in a Windows Domain Infrastructure
• Strong Troubleshooting skills in Windows Desktop
• Troubleshooting hardware such as servers, desktops, laptops, printers, telephones, and mobile devices
• Intermediate to advanced knowledge of WAN and LAN connectivity, routers, switches and firewalls
• Remote Support using remote connectivity tools
• Implement client infrastructure design and upgrade projects

• Initiate preventative maintenance work and/or diagnostics on computers and peripherals
• Assist in determination of technology requirements

• Work independently with limited supervision and direction
• Establish and maintain effective working relationships with clients, IT Staff and vendors
• Real-Time daily Time Tracking and detailed system documentation in Connect Wise
• Self-motivated with the ability to work in a dynamic environment
• Ability to effectively prioritize and execute tasks in a fast paced, high-pressure environment
• Communicate with clients in a positive manner as required, keeping them informed of incident progress and notification of impending changes or agreed-upon outages

Reports to: Service Manager

General Summary:

Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, this person is a powerful communicator. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems.

Position Responsibilities:

• Required:
  
  Windows
  • Troubleshooting and configuration
• Configuration of standard POP, SMTP & Exchange clients including Outlook
• Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
• Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
• Other Preferred…