IT Service Delivery Manager – Manufacturing

CAEtech is seeking an experienced IT Service Delivery Manager to support integrated IT services within a manufacturing environment in Warren, Ohio. This is a full-time contract position with benefits.

This is an onsite position in Warren, Ohio, supporting IT service delivery within a 24/7 manufacturing environment. This position supports a 24/7 manufacturing environment and requires flexibility appropriate to production operations and business-critical IT services.

The position will be responsible for effective delivery and integration of day-to-day IT operational services across assigned sites, working closely with internal IT teams, business stakeholders and external service providers. The role supports integrated applications, hosting, end-user computing, networking and security services and serves as a key point of coordination between IT operations and the business.

• Manage integrated IT services for assigned sites, coordinating with internal IT teams and external service providers to ensure effective service delivery.
• Understand business requirements for critical site systems and manage service delivery to meet operational expectations.
• Develop strong working relationships across IT, service integration teams, external service providers and business stakeholders.
• Manage business-client operational escalations in coordination with appropriate IT teams.
• Maintain regular communication with business clients regarding local IT service activities, performance and operational issues.
• Coordinate site IT change-management activities in accordance with ITIL processes and organizational standards, including maintenance windows and solution-delivery scheduling.
• Serve as a local focal point for governance, audit and compliance activities, including TISAX-related requirements and actions.
• Support Business Continuity and Disaster Recovery planning, coordination and testing activities.
• Provide local insight into IT service-delivery performance and identify opportunities for service improvement.
• Support IT financial processes, including purchase requisitions, purchase orders, appropriation approvals, invoice review and payment-related activities.
• Coach, counsel and work collaboratively with service-provider resources to support effective integrated IT services.

• Strong IT service delivery and operations-management capabilities.
• Excellent interpersonal, communication and stakeholder-management skills.
• Ability to work effectively with multiple internal and external stakeholders, including senior management and service-provider teams.
• Demonstrated Incident and Problem Management ownership and successful service delivery.
• Experience working in a heavily IT-dependent manufacturing environment.
• Ability to operate effectively within a 24/7 production environment.
• Excellent English-language communication skills.
• ITIL Foundation certification.

• Broad knowledge of IT service delivery across applications, global hosting, end-user computing and networking.
• Demonstrated ability to resolve IT and business issues involving suppliers and internal clients.

• Master’s degree.

• 5+ years of experience in an IT Service Delivery Operations role.
• Experience supporting IT operations within a manufacturing environment.
• Proven experience owning and resolving Incident and Problem Management activities.
• Experience engaging with internal business stakeholders, IT organizations, service providers and senior management.

CAEtech connects talent, technology and innovation to help organizations and professionals move programs, technologies and opportunities forward. Founded in 1989, CAEtech has decades of experience connecting specialized engineering, technology and professional talent with leading organizations and technology-driven programs. Our experience spans mobility and automotive, advanced manufacturing, software and digital technologies, and other emerging technology markets.