Tire and Battery Service Advisor

Position Title

(USA) Tire and Battery Service Advisor – Sam's Club

Hourly wage range: $18.00 – $25.00 per hour. Additional premiums may be paid ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.

• Maintain facility and sales floor safety and standards by conducting regular safety sweeps, following forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
• Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
• Monitor the status of tire and battery orders daily and assist members with appointments for installation, communicating lead‑time changes and order cancellations, and making alternative suggestions for installation or tire fitments.
• Assist members with tire maintenance and repair services, providing expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.
• Drive sales and service excellence in the TBC by communicating product and service value and collaborating with associates across the club to promote member awareness of TBC offerings.
• Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, understanding the time requirements needed to perform requested services, prioritizing TBC service appointments to maximize service efficiency, and re‑prioritizing members as needed.
• Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, point‑of‑sale systems, phone and in‑person selling techniques.
• Leverage technology to enhance operations by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Serve as a brand advocate by valuing the member’s experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, and assisting in training them.
• Provide products and services to members in accordance with Company policies, completing vehicle service requests and tests, operating TBC equipment properly and safely, and handling payments, returns, refunds, and exchanges using appropriate procedures.
• Comply with company policies, procedures and standards of ethics and integrity, implement action plans, and apply the Open Door Policy during business processes.
• Complete work assignments and priorities by using policies, data and resources, collaborating with managers, co‑workers, customers, and partners, and communicating progress and information.
• Respect individual differences, build strong relationships, and serve members and coworkers with integrity, honesty and transparency.
• Deliver results while putting the customer first, and make decisions based on reliable information.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty and voting; PTO and PPTO can be used for vacation, sick leave, holidays or other purposes.
• Oth…