Supervisor, Outside Sales

Job Summary

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Average target compensation of $100K + uncapped incentives.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Recruit, interview, hire, and train Residential Connectivity Sales staff.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and support teams to achieve goals and objectives.
• Work allocated will consist of approximately 60% fieldwork and 40% office work.
• Coach to and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relation issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Required Skills, Abilities, and Knowledge

• Ability to read, write, speak and understand the English Language.
• Excellent communication, interpersonal and organizational skills.
• Possess strong technical and computer skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Must be able to work non-traditional work hours such as evenings and weekends.
• Valid driver’s license, satisfactory driving record within Company required standards, and auto insurance.
• Ability to complete documentation accurately.

Required Education

• Bachelor’s degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

• 2+ years of Outside Sales or related work experience.

Preferred Qualifications Preferred Skills, Abilities, and Knowledge

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services.

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

Working Conditions

• Field and Office environment.
• Outside field environment with exposure to inclement weather.
• Travel as required.

Base pay for this position generally is between $47,800.00 and $79,100.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Certain positions are eligible for additional forms of incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $48,000.

EOE, including disability/vets.

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