TEST-Center Sales Manager

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Company: Purpose Financial/Advance America.

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,500 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs.

Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center’s results.

The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development.

• Build strong relationships with current and prospective customers, in person, in the market and over the phone.
• Monitor and measure customer satisfaction.
• Take the lead on case management for delinquent accounts.

• Understand, recommend, and sell financial products and services to customers
• Holds team members accountable to individual and center goals
• Trains and coaches team members on effective sales techniques
• Educates new customers on product offerings and associated benefits
• Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center

• Responsible for the on-going marketing strategy and physical marketing
• Four Walls Marketing
  - Inactive calls, cross-selling, professional image.
• Outside Marketing
  - Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.
• Tracks performance of local center marketing programs to determine effectiveness

• Responsible for managing the entire P&L to meet Revenue, Expenses and CGP
• P&L Responsibility:
  Manages the entire P&L to meet Revenue, Expenses and CGP
• Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations
• Guides daily, weekly, monthly focus of center goals and objectives
• Delegates tasks and responsibilities to appropriate team members

• Instruct and ensure team members are trained and adhere to company policies and procedures

• Adhere to all points of the Company Creed and regulatory requirements
• Enter customer and transaction information accurately into the point of sale system
• Create and maintain accurate customer files,
• Adhere to local, state and federal regulatory requirements.

• Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements.
• Lead on delinquent customers identified as a potential risk for write off
• Counsel and re-establish expectations with potential risk customers

• Assist the Divisional Director of Operations with recruiting, hiring, training, evaluating, and developing of center staff.

• Recognize and develop skills/abilities of team members in order to meet center and Company goals and objectives.
• Delegate center responsibilities.
• Motivate, train and develop center team members on proper techniques and processes.

High School Diploma or equivalent required; some college preferred.

Customer service experience required. Two years’ experience in the following areas is preferred: sales/retail/banking/collections and managing, coaching, and developing a team.

Knowledge of P&L, collections, and cost controlling measures; strong math skills, including the ability to count cash; strong time management skills; professional verbal…