Helpdesk Administrator

Overview

Honeycomb is pleased to partner with a long-standing client in the search for a Helpdesk Administrator to join their team based in Warrenpoint. This is an excellent opportunity to become part of a growing business operating within a fast-moving and engaging industry.

The Helpdesk Administrator plays an important role within the organisation, acting as a central contact point for customers while coordinating maintenance schedules for internal engineers.

Key responsibilities include:

• Acting as the first point of contact for customers, responding to enquiries and delivering a high standard of customer support.
• Coordinating and scheduling work for in-house engineers and external contractors.
• Managing and maintaining all documentation related to completed and ongoing works using the internal system.
• Supporting strong communication across departments to help ensure smooth day-to-day operations.
• Demonstrating excellent attention to detail and the ability to work efficiently within a busy and varied environment.

The ideal candidate will have previous experience in a customer-facing or administrative role where strong communication skills were essential. You will be highly organised, able to manage multiple tasks effectively, and comfortable working in a fast-paced setting.

The package for this position offers a salary between £26,000-£27,000, with working hours of Monday to Friday, 9am-5pm. Further details regarding benefits can be discussed directly with Honeycomb.

If you require any support or adjustments during the recruitment process due to a disability, please contact us directly to discuss your needs.

Honeycomb is committed to equal opportunities for all applicants.