Customer Support

Newry Area |
37.5 Hours per Week |
Monday-Friday, 9:00am-5:00pm
Ongoing Temporary Position with Potential to Become Permanent

We are currently recruiting for a Customer Support Administrator to join a busy and dynamic team in the Newry area. This role is ideal for an organised individual who enjoys providing excellent customer service while supporting daily office operations.

As a key point of contact for customers, contractors and internal departments, you will play an important role in coordinating activities, managing enquiries and ensuring a high standard of administrative support is maintained across the business.

• Respond to incoming customer calls and enquiries in a professional and timely manner.
• Schedule appointments and coordinate workloads for field-based operatives and contractors.
• Maintain accurate records and update internal systems.
• Monitor active jobs and assist with resolving customer queries and service issues.
• Liaise with customers, contractors and internal teams to ensure smooth service delivery.
• Process documentation, quotations and general administrative tasks.
• Prepare reports and support the monitoring of service levels and key performance indicators (KPIs).

• Previous experience in a customer service, customer support or administrative role.
• Strong communication and organisational skills.
• Excellent attention to detail and ability to prioritise a busy workload.
• Proficient in Microsoft Office and database systems.
• Experience with in construction, maintenance, housing or property services is advantageous but not essential.
• Positive, proactive and customer-focused approach.

• Ongoing temporary assignment with the opportunity to secure a permanent position.
• Monday-Friday working hours (9:00am-5:00pm).
• Supportive and collaborative team environment.
• Immediate start available.
• Excellent opportunity to gain experience within a well-established organisation and further develop your administrative career.