Customer Service Coordinator

Job Summary

Customer Service Coordinator – Saica Pack, Warrenpoint. Permanent position, Monday–Friday. The role involves managing customer accounts and ensuring high standards of service.

• Managing a number of customer accounts within the department.
• Ordering, delivery and stock management of all components for each account.
• Interpreting and reviewing customer forecasts and requirements to ensure demands are met while minimising cost.
• Co‑ordinating and processing new product developments from conception to approval/order stage.
• Communicating with customers by various methods, ensuring high standards of customer service.
• Liaising with all internal departments, External Sales, Technical Reps, suppliers and finance service centre.
• Ad‑hoc duties such as project work, processing complaints and resolving invoice queries.

• One year of experience in a comparable customer service role.
• Excellent customer service and interpersonal skills.
• Ability to work as part of a team in a busy office, meeting tight deadlines.
• Good organisational skills and prioritisation of workload.
• Excellent IT skills – including MS Office.
• Numeracy, tenacity and resourcefulness skills required.

• Flexibility and inclusive working practices supporting work‑life balance.

Saica Pack is an Equal Opportunities employer committed to diversity, inclusion and gender equality.

Closing date for applications is Friday 17th July 2026 at 1pm.