IT Engineer, IT Support, Technical Support

We are seeking an experienced IT Support Engineer to join our marine client’s team to work at their busy and expanding Terminal in Warrenpoint, Northern Ireland.

• Experience of working in a similar role
• High level of professionalism with the ability to prioritise workload while working to tight timescales in accordance with company policies
• Good communication skills are essential
• High attention to detail with accuracy and the ability to work under pressure to tight deadlines is crucial for this role
• Ability to work as part of a team or work alone as required with a flexible approach to work as you will be expected to cover when required
• Willingness to work to a flexible timetable to meet the changing patterns of work and could also include travel across the UK and Europe
• Valid driving licence

Provide local and remote IT support for all Irish and UK sites:

• Maintenance and installation on the wireless & network infrastructure
• PC’s and associated IT equipment
• All software packages used on company systems
• CCTV and Access Control Systems

Provide IT support to vessels operated by the company:

• Maintenance and installation on the wireless & network infrastructure
• PC’s and associated IT equipment
• All software packages used on company systems

Other duties and responsibilities:

• Proactively monitor and respond to incoming requests/issues on the Helpdesk platform, Support email boxes or Helpdesk call queue.
• Administration of bespoke IT systems.
• Following procurement process for IT business needs.
• Dealing with stock management & maintaining stock at risk awareness.
• Dealing with suppliers and contractors.
• Participating in departmental / role related meetings, for team building, brainstorming & development.
• Installation and configuration of CCTV equipment.
• Provide on call out of hours support where required by the call out rota.
• To work closely with IT Management to ensure the successful completion of tasks & projects.
• Provide advice & assistance to other members of the IT Team
• Working at height when required.
• Completion & implementation of assigned work within time constraints.
• Follow and maintain best practices and adhering to health and safety policies.
• Be proactive towards problem solving, workload and time management.
• Attend relevant training courses, to aid in the development of the IT Support Engineer role.
• Carry out any other duties as and when required.

Benefits include:

• Competitive salary
• Pension scheme