Foundation Database Coordinator

The role of the Foundation Database Coordinator is essential in supporting the data needs of the Alumni Foundation. This position operates under the direction of the Director of Foundation Database and Research. It is responsible for ensuring the accuracy and integrity of data stored in the Alumni Foundation's CRM platform. The Foundation Database Coordinator will collaborate with campus partners to acquire, integrate, and share information from various University systems, coordinating data input and extraction processes.

The coordinator may also oversee a team of up to two student employees to assist with necessary data projects. This position demands high attention to detail, the ability to work independently, and excellent time-management skills to effectively handle multiple priorities in a fast-paced environment.

Primary responsibilities include:

• Create and maintain individual and organizational records through contact imports processed through the Foundation's CRM platform and biographical change requests submitted by Foundation staff or received directly from alumni.
• Manage the input of data acquired via publicly available sources (e.g., newspaper, Google Alerts, Linked In, etc.) and alert Foundation staff of opportunities for engagement.
• Collaborate with campus partners to acquire, integrate, and share data from multiple systems across the University.
• Build and manage complex queries and exports to meet diverse stakeholder needs, and support communication efforts by producing accurate, segmented lists for mail, email, and SMS campaigns.
• Act as the primary contact for executing bulk marketing emails using the Foundation's CRM platform.
• Perform regular data audits and initiate data clean-up.
• Direct a team of up to two student employees to complete necessary data projects.

• Provide exceptional customer service to internal and external audiences concerning their data needs.
• Serve as a resource for training campus users in the Foundation's CRM platform according to their positions' needs.
• Maintain continuing education related to the Foundation's CRM platform to improve efficiency.
• Assist with department initiatives, as needed.

• Bachelor’s degree in Computer Science, Database Management, Computer Information Systems, or related field.
• Education may be substituted for experience, or experience may be substituted for education, based on the following equivalencies: AA or 60 credit hours = 2 years; BA/BS or 120 credit hours = 4 years; MA/MS = 6 years;
  PhD = 8 years.

• Two (2) years of experience with relational databases, including data entry, data integrity, and query building, is required.
• Strong working knowledge of Microsoft Excel, including formulas and pivot tables, is required.
• Proficiency with the Virtuous CRM platform is strongly preferred.