Customer Service Representative

$18.00/hr - $22.00/hr

A client of Insight Global is looking for a Customer Service Representative to provide backup support to their customer service team while assisting with backend billing and administrative tasks. You’ll work closely with an experienced Customer Service Representative to shadow, train, and eventually grow into a more senior role.

• Assist with customer service inquiries via email and phone, supporting both the sales and service sides of the business.
• Manage order entry and help facilitate internal sales processes.
• Provide backup support for billing and invoicing tasks.
• Help coordinate administrative moves and updates related to customer accounts.
• Maintain accurate records and documentation across systems.
• Shadow and learn from Senior Customer Service Reps

• Previous experience in customer service or administrative support.
• Strong attention to detail and organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Excellent communication skills, both written and verbal.
• Willingness to learn and grow within the company.
• Must be reliable and able to work 100% onsite.

Compensation: $18 to $22 per hour

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

• Entry level

• Contract

• Customer Service

• Telephone Call Centers