Customer Service Representative

Overview

At Apex Service Partners
, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.

Available

Shifts:

• Sunday-Thursday 8:00am-4:30pm
• Monday-Friday 9:00am-5:30pm
• Monday-Friday 11:30am-8pm

Location:
In-person at our Warrensville Heights, Cleveland, OH office Pay: $17-20 per hour, based on experience

• Answer incoming calls with professionalism, warmth, and efficiency
• Schedule service appointments and maintenance appointments
• Provide exceptional customer support by addressing inquiries and resolving issues
• Maintain accurate records of customer interactions in our system
• Communicate effectively with team members and departments to ensure smooth operations
• Follow up with customers to ensure satisfaction and build lasting relationships

• Strong communication and problem-solving skills
• Ability to multi-task and work in a fast-paced environment
• A positive, customer-first attitude and a team-oriented mindset
• Basic computer skills and proficiency in scheduling software (training provided)
• Previous customer service experience is preferred but not required – we will train the right candidate!

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) with company match to invest in your future
• Paid time off (PTO) and holidays for work-life balance
• Flexible shift options
• Ongoing training and career growth opportunities within the company
• A fun, energetic, and supportive team environment

Ready to Take the Next Step? If you’re looking for a career with growth potential, stability, and a great team, apply today and become part of the family!