Telecommunications Operator-Fauquier Health

Telecommunications Operator-Fauquier Health### Telecommunications Operator-Fauquier Health Apply:
Warrenton, VA:
Part time:
Posted 2 Days Ago:
R291423
** Thank you for considering a career at Fauquier Health!
**** Scheduled Weekly

Hours:

** 20
*
* Work Shift:

** Rotating Shifts (United States of America)
Telecommunications Operator Primary Function/General Purpose of Position The Telecommunications Operator is responsible for receiving, routing, and responding to a high volume of incoming and outgoing calls, providing information and assistance to patients, visitors, physicians, and staff, operating paging and communication systems, and supporting emergency communication processes, as needed.

Essential Job Functions
* Operates multi-line telecommunications and switchboard systems to receive, process, and route incoming and outgoing calls accurately and efficiently.
* Serves as the first point of contact for callers by determining the nature of inquiries and providing accurate information regarding hospital services, departments, locations, and resources.
* Utilizes overhead paging, mass notification, and communication systems to announce authorized messages, emergency notifications, and routine operational communications.
* Assists callers, patients, visitors, physicians, and staff with information requests, referrals, class registrations, and other support services as appropriate.
* Contacts clinical, administrative, and support personnel as requested to facilitate patient care, operational needs, and emergency response activities.
* Documents communication activity, maintains required logs, and reports unusual events, communication issues, or service concerns to leadership.
* Provides exceptional customer service while maintaining confidentiality and professionalism in all communications.
* May receive, coordinate, and facilitate routine, urgent, and emergency communications in support of patient care, hospital operations, safety and security response, emergency management and organizational communication needs.
* May monitor designated security, fire, and life-safety alarm systems and initiate appropriate notification and escalation procedures according to established protocols.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification None Education High  School diploma or equivalent (required)
Work Experience Prior call center experience (preferred)
Training None Language None Patient  Population None Working  Conditions Periods of high stress and fluctuating workloads may occur

General office environment.

May have periods of constant interruptions

Prolonged periods of working alone.

Physical Requirements
** Physical Demands
** Lifting/ Carrying (0-50 lbs.):  1-33%
Lifting/ Carrying (50-100 lbs.) 0%
Push/ Pull (0-50 lbs.) 0%
Push/ Pull (50-100 lbs.) 0%
Stoop, Kneel 1-33%
Crawling 0%
Climbing 0%
Balance 0%
Bending 1-33%
** Work Position
** Sitting 67-100%
Walking 34-66%
Standing 67-100%
Additional

Physical Requirements /Hazards
** Physical Requirements
*** Manual dexterity (eye/hand coordination)
* Perform Shift Work
* Hear alarms/telephone/audio recordings
* Reach above shoulder
* Repetitive arm/hand movements
* Finger Dexterity
** Hazards
* ** Exposure to high pitched noises Skills
* Excellent Interpersonal Communication
* Customer Service experience
* Verbal and written communication skills
* Attention to detail
* Critical thinking
* Communication with all levels of professionals
* Teamwork* Conflict resolution
* Active listening
* Relationship building

Fauquier Health is an equal opportunity…