Bank Service Representative​/Teller

About Oak View National Bank

Grow with us at Oak View National Bank! At your community bank, we pride ourselves in employing diverse and dedicated professionals who want to provide the highest level of service to our customers, both internal and external.

• Opportunities to grow and advance
• People-friendly work culture
• Diverse and collaborative team environment
• Community-focused mission and values

This job involves a wide range of duties related to deposit accounts and maintaining the customer relationship. It includes processing teller transactions; opening, maintaining, and closing accounts; responding to inquiries; and managing cash handling equipment. It requires full compliance with regulations, policies, and procedures, and adherence to Bank Secrecy Act reporting requirements.

• Performs teller functions as required:
  Handle transactions, customer service and inquiries. Scans each transaction and balances work daily.
• Opens new checking, savings, IRA, and CD accounts; closes accounts; and handles other online transactions for deposit applications. Performs data entry for new accounts and account maintenance.
• Opens, produces, closes and restricts debit cards, as needed. Handles inquiries from customers and personnel from other departments, by telephone and in person.
• Processes stop‑payment orders and acknowledgements, notifying other departments and applying charges.
• Rents and closes safe deposit boxes; handles customer access to safe deposit boxes.
• Performs notary services for customers as a licensed Notary Public.
• Cross‑sells additional bank services as customer satisfaction and additional needs are discussed and identified.
• Sets up online banking profiles and assists customers with access, as needed.
• Initiates cashier's checks.
• Assists with other bank operations and duties as required by the Branch Manager or Assistant Branch Manager.

• Enters wire transfers and cash orders.
• Assists in training new tellers and supporting co‑workers' issues that arise.
• Authorizes cashier's checks on a limited basis with some signing authority.
• Contacts customers regarding CD renewals, dormant accounts, suspicious debit card activity, etc.
• Reviews daily maintenance logs and reports such as debit card maintenance, and branch balancing.

• Serves as back‑up supervisor in the absence of the Branch Manager, seeking assistance from other officers on duty for situations exceeding authority level.
• Possesses knowledge in reviewing all types of business account documents, including a clear understanding of what documents are needed when changing/updating a business.
• Assists Level I and II Bank Service Representatives when necessary.
• Has some knowledge in reviewing IRAs, Trust, and POA documents.
• Assists in processing overdrafts and returned items.
• Authorizes cashier's checks on a defined basis.
• Authorizes over‑ride for teller transactions on a defined basis.
• Accesses balancing reports and balances any outages.
• Assists with branch audits as needed.

• Serves customers at a desk, processing a variety of transactions using judgment within narrow limits regarding validity of transactions presented; refers questionable transactions to the Branch Manager or Assistant Branch Manager.
• Receives commercial and individual checking deposits, verifies cash and endorsements, and issues receipts.
• Accepts checks for cashing and paying, verifies endorsement, validity, and funds, and makes change. Refers to Branch Manager on large or unusual transactions.
• Receives savings deposits; pays withdrawals after verifying balance and signatures.
• Receives mortgage, installment loan, or any other payments, checking the date due and assessing late charges when applicable. Refers to Loan Administration when needed.
• Sells cashier's checks.
• Redeems U.S. Savings Bonds.
• Complies with provisions of the Bank Secrecy Act. Completes Currency Transaction Report on large cash transactions and reports to the Branch Manager. Maintains log on all cash transactions over limit.
• Greets and assists or refers customers, in person or by phone, with any requested services, problems or concerns, in an efficient…