Branch Ambassador - Northern Va; Loudoun​/Fairfax​/Prince William

Overview

Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William)

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We''re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

• Connect with customers and help them with technology challenges, casual conversations, and showcasing the bank's services and products.
• Help determine personal and business financial needs and guide customers to appropriate experts to assist their financial goals.
• Ensure compliance with audit and security policies and procedures in accordance with Bank policy and Federal regulations.
• Support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
• Improve the overall retail customer experience by reducing handoffs; strive to be the expert for customers.
• Be curious and eager to learn Capital One's products, services, and experiences to guide customers toward their financial goals.
• Be digitally savvy and demonstrate how to navigate the mobile and online experience using the branch''s laptops and iPads; educate customers on other banking channels and products.
• Be a team player, working with an energized team of banking professionals and inspiring teammates.
• Research and answer customer inquiries to enhance retention and engagement by leveraging tools and channels to recommend solutions.
• Travel between branches in the assigned local area to support the market.

If you''re nodding along and like what you''re reading, let''s talk.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate''s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Ashburn, VA: $48,048 - $48,048 for Branch Ambassador
Chantilly, VA: $48,048 - $48,048 for Branch Ambassador
Gainesville, VA: $48,048 - $48,048 for Branch Ambassador
Herndon, VA: $48,048 - $48,048 for Branch Ambassador
Leesburg, VA: $48,048 - $48,048 for Branch Ambassador
Vienna, VA: $48,048 - $48,048 for Branch Ambassador
Warrenton, VA: $48,048 - $48,048 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate''s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Capital One promotes a drug-free workplace. Capital One will consider for…