Program Manager

Summary

Responsible for the day-to-day operations of residential group home programs. Supervises and trains assigned Direct Support Professionals. Provides assistance and support to the individuals supported and serves as main contact for case management, families, guardians and other authorized persons such as consultants or other providers.

All persons in the position must be capable of performing these functions, in adherence to all ACLS policies and procedures.

• Serves as the main contact for families, case managers, consultants, and other authorized persons.
• Ensures the timely development of the annual Person-Centered Individual Service Plan (ISP) for each individual supported, in collaboration with case management, family members and other team members and monitor active treatment and documentation.
• Implements or ensures the implementation of the particular requirements of the ISP on a daily basis.
• Monitors workshops/rehab. providers/day programs and outside recreation activities.
• Conducts and oversees assessments to implement and revise goals for residents.
• Facilitates collection of baseline data for programming efforts.
• Oversees and trains staff on techniques of medication administration.
• Monitors medication management and correct interpretation of Physician Orders and MAR’s.
• Participates in on call after hours and weekend rotational duties and monitors Behaviour Management programs.
• Promotes resident’s rights, assists residents to make informed decisions, treats residents with dignity and respect, report suspected abuse or neglect, and supports independent expression, choice and decision-making.
• Applies quality improvement principles, tools and techniques; assists in data collections; identifies processes for improvement in daily work; educates new staff in new process.
• Complete semi-annual documentation regarding individuals’ satisfaction with services.
• Complete annual supervisor competencies checklist.
• Ensures required plan documentation, reports, and other ACLS records are maintained.
• Ensures appropriate and adequate staff coverage by maintaining staff schedules for the program participating in after hours and weekend on-call duties, and providing coverage as required.
• Writes, reviews or submits reports as required.
• Schedules and conducts monthly staff meetings at the home.
• Attends management meetings and ACLS all-staff meetings.
• Processes assigned staff leave requests for Director of approval.
• Conducts staff training, including relief staff, on procedures, required documentation, and any other related to the needs of the individuals supported.
• Supervises assigned staff to ensure support services are being provided as required, that staff are performing as directed and within the expectations of their respective job descriptions, and that necessary documentation is completed and correct.
• Researches opportunities for the individuals supported to build community relationships and participate in community activities, and implement participation.
• Coordinates with the Executive Director and other ACLS staff to ensure the program is compliant with ACLS policy, licensure, Medicaid Waiver requirements, human rights requirements, OSHA requirements, and other contractual policies and procedures as required.
• Performs other duties as assigned.