Patient Services Lead

Overview

We are hiring immediately for a full time PATIENT SERVICES LEAD position.

Location:

Villa - 6735 Suffield Lane, Warrenton, VA 20187.

Note:

online applications accepted only.

Schedule:

Full time schedule;
Days may vary, 6:00 am to 2:00 pm. More details upon interview.

Pay Range: $19.00 per hour to $22.00 per hour.

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences.

Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states. For over 70 years, Morrison has been serving some of the nation’s largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience.

Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

• Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
• Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
• Complies with regulatory agency standards, including federal, state and JCAHO.
• Follow HACCP guidelines for meal assembly and distribution.
• Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly or monthly reports as outlined in Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Performs other duties as assigned.

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s ADT system, and other computer-based systems, which manage patient care records.
• Ability to occasionally lift and/or move up to 100 pounds, and maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

• Full-time and part-time positions offer benefits including Retirement Plan, Health and Wellness Programs, and other voluntary benefits.
• Full-time positions also offer Medical, Dental, Vision, Life Insurance, Disability Insurance, and additional benefits.

Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. Morrison Healthcare is an equal opportunity employer. Applicants and Associates are treated fairly based on abilities and experience without regard to protected characteristics.