Patient Coordinator

Position Overview

Title:

Patient Coordinator
Practice:
Northern Virginia Oral Surgery

Location:

Warrenton, VA

Hours:

The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.

• Patient Interaction and Support:
  Greet and welcome patients upon arrival. Assist patients with check-in and check-out processes. Provide information on clinic policies, procedures, and services. Answer patient phone calls and address inquiries promptly and professionally. Schedule and confirm patient appointments, ensuring optimal appointment utilization. Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.
• Administrative Duties:
  Maintain and update patient records in the electronic health record (EHR) system. Coordinate referrals, diagnostic tests, and follow-up appointments. Verify patient insurance information and manage prior authorization processes. Handle billing and payment processes, including collection of co-pays and outstanding balances. Prepare and manage patient forms and documentation. Other duties as assigned by the practice administrator.
• Communication and Coordination:
  Serve as a liaison between patients, healthcare providers, and other staff members. Communicate effectively with clinical staff to ensure patient needs are met. Facilitate communication regarding patient care plans and instructions.
• Customer Service:
  Always maintain a high standard of customer service and professionalism. Address patient complaints and escalate issues to management when necessary. Strive to create a positive and supportive environment for patients and their families.
• Compliance and Confidentiality:
  Adhere to all healthcare regulations and privacy laws, including HIPAA. Ensure patient confidentiality and security of sensitive information. Follow clinic policies and procedures to maintain compliance with healthcare standards.

Education:

• High school diploma or equivalency, required.

Experience:

• Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirable.
• Proficiency in using electronic health record (EHR) systems and other office software.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills, with a patient-centered approach.
• Detail-oriented and thorough in task execution.
• Ability to work well under pressure in a fast-paced environment.
• Team player with excellent collaboration skills.

• Adhere to all healthcare regulations and privacy laws, including HIPAA.
• Ensure patient confidentiality and security of sensitive information.
• Follow clinic policies and procedures to maintain compliance with healthcare standards.

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

Voluntary Self-Identification of Disability and Disability Status (Form CC-305) information may be collected. Completion is voluntary, and information is confidential. This information is used for government reporting purposes and to measure compliance with equal employment opportunity requirements. The form is provided with the job application process where applicable, and the decision to participate will not affect employment status. For more information on the disability categories and related policies, see the applicable government guidance (e.g., OFCCP).

This section may include standard disability categories and notes about confidentiality and usage in accordance with law.