IT Support and System Administrator

IT Support and System Administrator (USA)

Work with cutting edge AI technology, making the world a safer and more secure place. Drone Shield (ASX:

DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counterdrone sector. Our customers are militaries, government agencies, airports, critical infrastructure, law enforcement and many others. With one of the largest listed defense company market capitalizations in Australia, part of the ASX
200 index, and having raised approximately $250m in 2024 alone, Drone Shield is undergoing hypergrowth stage, fueled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.

About The Role:

Drone Shield is seeking an IT Support and Systems Administrator with relevant experience to join the IT Team and support the U.S. office. The position will report to the IT Manager. The IT team is responsible for providing excellent end user experiences and services for our staff. They deliver prompt technical support, troubleshoot issues, and ensure the smooth operation of hardware, software, and network systems to minimize disruptions.

The team also manages system maintenance, internal applications and drive overall organizational productivity. The IT team must work closely with Engineering and Security teams to delight our Engineers while keeping a high level of security. Primary responsibilities include triaging issues, supporting our staff with any IT needs and process improvements. Knowledge of M365 and End User Computing are essential.

• Provide first point of IT support contact for all U.S.
  
  -based staff
• Provisioning of workstations for users with various company SOE and requirements
• Understanding of up-to-date IT related security practices
• Implementation and configuration of IT hardware and software solutions for end-users
• Troubleshoot all ICT related issues
• Manage Helpdesk tickets, planning and prioritization, systematically to minimize backlog and ensure operational efficiency

The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks.

• Expertise in MS Entra  Intune MDM administration
• Understanding of Windows, MacOS and Linux OS environments
• Experience working with backup solutions for on-premises and cloud environments
• Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions
• Proficiency using tools such as Power Shell and Bash
• Relevant exposure to incident management tools
• Demonstrate an understanding of IT asset management
• Prior experience at an MSP is desirable
• Prior experience in the U.S. defense industry is desirable

Note for recruitment agencies:
We do not accept unsolicited candidates from external recruiters unless specifically instructed.

Entry level

Full-time

Information Technology

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