General Manager

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Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafés. Since then we have more than tripled in size to become the second largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators.

Flynn Panera is a franchisee of Panera Bread. It operates on a decentralized business model where each geographic area is led by a Market Leader, with Area Directors overseeing multiple units and General Managers responsible for the overall running of their cafés. Assistant Managers and Team Managers support daily operations.

We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group.

We are one of seven premier brands of Flynn Group, founded in 1999 by Greg Flynn. Flynn owns and operates a diversified portfolio of restaurants across brands such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. Our primary mission is to be the premier operator within each brand, driven by core values of Care Genuinely for People, Play like a Champion, and Win as One.

As a General Manager you join our commitment that food should taste good and be good for you. You will connect with customers, impact our growing business, and serve local communities across the country. This role is an excellent opportunity to hone and develop management skills in preparation for advancement within Flynn – Panera.

• Supervise up to 60 staff members to ensure a top-quality service experience for guests.
• Provide outstanding leadership, inspire and coach the team, create a profitable environment, and deliver an exceptional customer experience.
• Maintain high standards of restaurant cleanliness, sanitation, food quality, and facility management.
• Oversee daily operations including shift organization, inventory control, safety and security, and maintenance of equipment and building.
• Ensure prompt, friendly service and respond to guest complaints according to company guidelines.
• Effectively schedule and manage staffing levels to meet sales demands and maintain profitability.
• Recruit, train, and develop employees through orientation, training sessions, performance reviews, and continuous feedback.
• Control costs and manage the profit and loss statement on a period‑by‑period basis.
• Maintain compliance with health department, Ecosure, and company policies.
• Communicate with other managers and the Area Director through logs, shift changes, and weekly meetings.

• Demonstrate sustainable long‑term success and maintain a profitable business.
• Direct overall activities and performance of employees on a shift‑by‑shift basis.
• Create an Employer of Choice environment consistent with Flynn Panera values.
• Respond immediately and rectify all guest complaints.
• Complete required table visits and maintain adjacent standards.
• Adjust par levels and maintain adequate inventory levels.
• Ensure product preparation and presentation meet company standards, using line checks.
• Promote restaurant organization, cleanliness, and sanitation in compliance with standards.
• Perform routine maintenance and advise on needed repairs; institute preventive maintenance.
• Collaborate with the Area Director on non‑routine situations.
• Ensure quality recruitment and referrals of potential management candidates.
• Maintain a trained staff through effective use of orientation, individual training, employee meetings and training sessions.
• Continuously develop employees through heart‑checks, one‑on‑one meetings, performance reviews, and candid feedback.
• Use detailed interviews and company guidelines for proper selection of employees.
• Partner with Area Director and HR for additional staffing support.
• Document situations requiring disciplinary or corrective actions, involving Area Director and HR.
• Control costs by managing the profit and loss statement.
• Achieve objectives while operating within all company guidelines and ethical practices.
• Complete all other…