Patient Navigator - Corporate Center​/Warrenville​/Evening Shift

Hourly Pay Range

$21.08 - $31.62 (based on expertise and experience).

• Job Title:
  
  Patient Navigator – Behavioral Health – Day Shift
• Location:
  
  Warrenville, IL
• Employment Type:
  
  Part Time
• Hours:
  
  2-3 days/week (1:00 pm – 9:30 pm); 2 weekend shifts/month; 1–2 holiday shifts.

Provides initial response to clients reaching out to the hospital. Conducts initial assessment of clients and schedules mental health appointments. Responds to and triages crisis calls. Registers, reviews, and corrects patient registration information in the computer system. Verifies insurance coverage and eligibility for all Blue Cross HMOI members.

• Answer phone inquiries to determine client needs.
• Respond to and triage crisis calls; partner with team for urgent situations.
• Assist clients in determining appropriate services and eligibility under the HMOI plan.
• Schedule appointments or refer clients to contracted providers.
• Enter data for client registration using departmental software.
• Use software for benefit verification, claims adjudication, and other HMOI contract support tasks.
• Communicate with providers and/or clients regarding scheduling, releases, and recommendations.

• Review release of information and authorization forms with clients telephonically as needed.

• Basic computer knowledge, including Microsoft Office Suite.
• Maintain information as highly confidential.
• Maintain professional boundaries and willingness to seek supervision.
• Associate’s Degree plus a minimum of three years of experience, or a Bachelor’s Degree.

• Bachelor’s Degree in a Behavioral Health related field.
• Minimum of one year of previous experience in healthcare or a behavioral health setting.
• Crisis line or crisis intervention experience.
• Substantial knowledge of insurance plans such as Commercial, Managed Care, capitated plans, Medicare, Medicaid, and Workers Compensation.

• CPI (Crisis Prevention Intervention) certification within 90 days of start date.
• Current CPR certification issued by the American Heart Association within 90 days of start date.

• Premium pay such as shift, on-call, holiday, and more.
• Incentive pay for select positions.
• Opportunities for annual increases based on performance.
• Career pathways to promote professional growth and development.
• Medical, dental, vision, and pet insurance options.
• Tuition reimbursement.
• Free parking.
• Wellness program savings plan.
• Health savings account options.
• Retirement options with company match.
• Paid time off and holiday pay.
• Community involvement opportunities.

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. With more than 25,000 team members and more than 6,000 physicians, we aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

For more information, visit (Use the "Apply for this Job" box below)..

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website () to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Con