Accounting Shared Services Applications Adminstration

Shared Services Support Analyst

The Company Heico has a history of success. Since its founding over 40 years ago, The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.

These four core operations are organized into groups:
Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.

Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains a majority ownership in its operations, generating more than $3 billion in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE). More information about the holding company and overall organization can be found at

The Shared Services Support Analyst is responsible for day-to-day support, user administration, configuration and ledger maintenance, and ticket management for select Finance systems, including SAP Concur, Medius, Sage Fixed Assets, and related Finance application support processes. This role serves as the first point of contact for Shared Services application support requests, helping triage issues, resolve routine questions, route requests to the appropriate process owner, and ensure support items are tracked through completion.

The position requires strong attention to detail, systems aptitude, customer-service skills, and the ability to understand Finance workflows, approvals, and system configuration.

Primary Responsibilities

• Finance Systems Support and Administration
• Maintain assigned configuration settings in SAP Concur, Medius, Sage Fixed Assets, and other Finance applications as assigned.
• Support updates to user roles, permissions, approval workflows, expense types, invoice routing, business units, departments, fixed asset categories, and other system-maintained fields.
• Create, update, and deactivate users in assigned Finance systems.
• Troubleshoot user setup issues, access issues, approval routing problems, system errors, and workflow questions.
• Maintain Customer and Vendor records and controls.
• Perform testing for configuration changes, workflow updates, new functionality, and system enhancements.
• Maintain documentation of system settings, recurring procedures, and configuration changes.
• Service Now Ticket Management and Support
• Intake Support the development and ongoing management of the Finance application support ticketing process in Service Now.
• Monitor incoming tickets related to Concur, Medius, Sage Fixed Assets, and other assigned Finance applications.
• Review tickets for completeness, urgency, category, and appropriate routing.
• Resolve routine support requests directly when appropriate.
• Follow up on open tickets to ensure timely resolution and appropriate communication with requestors.
• Identify recurring ticket themes and recommend improvements to training, documentation, workflow design, or system configuration.
• Continuous Improvement
• Identify opportunities to reduce manual work, improve support response times, and streamline Finance application processes.
• Recommend…