Business Analyst II - IT Asset Management

## Business Analyst II - IT Asset Management Apply:
SRO Corporate Center Warrenville 4201 Winfield Road:
NSO 4901 Searle Parkway Corporate Office Skokie:
NCO 3040 Salt Creek Ln Arlington Heights:
Full time:
Posted Today:
R48477
** Hourly Pay Range:**$38.61 - $59.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
** Position Highlights:
*** Position:
Business Analyst II - IT Asset Management

* Location:

Warrenville, IL or Skokie, IL
* Full Time

* Hours:

Monday-Friday, 8:00am- 5:00pm
* Hybrid Position
*
* Job Summary:

** The IT Asset Management Business Analyst II oversees the inventory tracking and full lifecycle of IT hardware assets—from receipt to disposal—utilizing the Service Now Hardware Asset Management (HAM) module to ensure compliance with company policies, industry regulations, and advanced Service Now configurations.
This role involves leading smaller projects and contributing to larger initiatives for the development and enhancement of IT asset management processes, procedures, and the Service Now tracking system, incorporating best practices such as ITIL-aligned workflows and automated normalization.
The Analyst collaborates independently with IT teams and vendors to optimize asset utilization and cost effectiveness through Service Now analytics, variance reporting, and integration with operational tools. The position will also participate in the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users.

This position works across multiple IT teams to drive optimizations in hardware asset utilization, cost reductions via detailed financial modeling in Service Now, and risk mitigation through proactive Configuration Management Database (CMDB) audits and compliance dashboards.

*
* What you will do:

**
* ** Manage End-to-End Hardware Asset Lifecycle
** Oversee receipt, deployment, refresh, retirement, and disposal activities within Service Now HAM.
* ** Asset Data Analysis & Optimization
** Analyze trends, identify compliance gaps, and recommend improvements for cost optimization and risk mitigation.
* ** Service Now HAM Configuration & Enhancement
** Support configuration of asset models, workflows, lifecycle states, stockrooms, and integrations.
* ** Development of IT Hardware Standards
** Participate in the review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
* ** Process Improvement & Documentation Development
** Draft business cases, SBARs, and standardization proposals for ITAM improvements.
* ** Reporting & Dashboard Development
** Develop and maintain dashboards and executive-ready reports to support operational, project, and audit needs.
* ** Cross-Functional Financial & Procurement Coordination
** Partner with finance and IT teams to align asset lifecycle activities with budgets and contracts.
* ** Lead Asset Audits & Reconciliation
** Conduct and coordinate physical and system audits, resolving discrepancies and documenting corrective actions.
* ** Compliance & CMDB Governance Oversight
** Ensure alignment between asset records and CMDB (Configuration Management Data Base) standards; support regulatory and internal compliance reviews.
* ** Training & Operational Guidance
** Provide guidance and process training to field services, inventory teams, and operational stakeholders.  
*
* What you will need:

**
* *
* Education:

** Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 6 additional years of related experience)
* Preferred**:
** Master’s degree in IT, Business, STEM, or related field
* *
* Certifications:

***…