Business Analyst - IT Asset Management

Hourly Pay Range: $31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Business Analyst I - IT Asset Management
• Location:
  
  Warrenville, IL or Skokie, IL
• Full Time
  
  Hours:
  
  Monday-Friday, 8:00am - 4:30pm
• Hybrid Position

The IT Asset Management (ITAM) Business Analyst I is responsible for supporting the day-to-day administration of the IT hardware asset lifecycle within the Service Now Hardware Asset Management (HAM) module. This role focuses on accurate asset tracking, data integrity, inventory reconciliation, and compliance with established ITAM policies and procedures. Under guidance from senior team members, the Analyst assists with lifecycle transactions, routine audits, reporting, and foundational Service Now configuration activities.

The position will also be involved with the development, and documentation of IT endpoint hardware standards and streamlining the procurement and logistics processes for delivering hardware to end users. The role contributes to operational excellence by maintaining high-quality asset data, supporting governance initiatives, and ensuring accurate tracking from procurement through disposal.

• Maintain Asset & CMDB Data Accuracy
  Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.
• Inventory Reconciliation & Physical Audits
  Support scheduled physical inventories and reconcile discrepancies between physical assets, Service Now, and financial records.
• Data Quality & Cleanup Activities
  Identify and correct incomplete, duplicate, or inaccurate records within the HAM module.
• Support Development of IT Hardware Standards
  Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
• Execute Hardware Asset Lifecycle Transactions
  Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within Service Now HAM.
• Routine Reporting & Dashboard Support
  Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking.
• Process Documentation & Knowledge Support
  Maintain job aids, knowledge articles, and process documentation using established templates.
• Support Governance & Compliance Activities
  Assist with audit evidence collection, documentation preparation, and compliance checks.
• Assist with Discovery & Integration Updates
  Support hardware discovery processes and ensure accurate population of asset and CI records.
• Cross-Team Collaboration & Vendor Coordination
  Work with IT operations, field services, and vendors to resolve routine asset discrepancies.

• Education:
  
  Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience)
• Certification:
  Service Now Hardware Asset Management Fundamentals (active or ability to obtain within 90 days)
• Preferred: HAM Certified Implementation Specialist (HAM-CIS) CHAMP – Certified Hardware Asset Management Professional CITAM – Certified IT Asset Manager (IAITAM) ITIL 4 Foundation
• Experience:
  
  1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with Service Now Hardware Asset Management.
• Preferred: 3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with Service Now Hardware Asset Management.
• Unique or Preferred
  
  Skills:
  
  Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and…