Account Manager; Client Partner), Life Sciences

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Location :
Warrenville, IL (hybrid) or remote, US;
Bengaluru, India

Title : Account Manager (Client Partner), Life Sciences

Location : Warrenville, IL (hybrid) or remote, US;
Bengaluru, India

Type : Full-time, base plus variable compensation

Travel : Up to 30% for customer QBRs, executive meetings, and industry events

Cloudbyz builds the unified, Salesforce-native eClinical platform for life sciences. Our suite spans CTMS, eTMF, EDC, Clinical Trial Financial Management (CTFM), and Safety & Pharmacovigilance, extended by a portfolio of AI agents built on Salesforce Agentforce.

We serve pharma, biotech, CROs, SMOs, medical device, diagnostics, and cosmetics organizations. Headquartered in Warrenville, Illinois, with a delivery center in Bengaluru, India, we are a fast-growing challenger to legacy eClinical vendors, winning on one data model, faster deployment, and lower total cost.

You will be the trusted client partner for a portfolio of existing Cloudbyz customers, owning the relationship from day-to-day stakeholders to the C-suite. Your mandate is simple: make every customer measurably more successful with Cloudbyz, and grow our footprint as a result.

You will co-create each customer's strategy and multi-year execution plan, align Cloudbyz capabilities to their clinical, safety, and business goals, and lead the internal team that delivers on it. You own retention, renewals, and expansion across your book of business, typically 10-20 accounts ranging from emerging biotechs to global pharma and CROs.

• Own the end-to-end relationship for assigned accounts, serving as the primary point of accountability for customer outcomes.
• Build multi-threaded relationships across clinical operations, pharmacovigilance, regulatory, quality, IT, finance, and procurement.
• Develop and sustain C-level relationships (CEO, CMO, CIO, Head of Clinical Operations, Head of Safety), acting as a strategic advisor, not a vendor.
• Maintain stakeholder maps and relationship plans for every account; identify champions, decision-makers, and risks early.
• Serve as the customer's advocate inside Cloudbyz, escalating and resolving issues across Product, Delivery, and Support.

• Partner with customers to co-create an account strategy and 12-36 month execution roadmap aligned to their pipeline, trial portfolio, and digital transformation goals.
• Translate customer objectives into a Cloudbyz adoption plan across CTMS, eTMF, EDC, CTFM, Safety & PV, and AI agents.
• Lead quarterly business reviews (QBRs) and annual executive business reviews (EBRs) that track progress against agreed goals.
• Coordinate internal account teams (Solution Architects, Implementation PMs, Customer Success, Support) to deliver on the plan.

• Define measurable success criteria with each customer, such as study start-up cycle time, TMF inspection readiness, case processing timelines, and cost savings.
• Build and present value realization reports and ROI stories that demonstrate business impact to executives.
• Bring industry insight and best practices to help customers modernize processes and adopt AI-enabled workflows.
• Turn successful customers into references, case studies, and advocates.

• Own renewals and drive net revenue retention through cross-sell of additional modules, new studies, sites, users, and AI agents.
• Identify and qualify expansion opportunities; build account plans and forecast pipeline accurately in Salesforce.
• Lead commercial negotiations for renewals and expansions in partnership with Sales leadership and Finance.
• Co-sell with…