Administrative Assistant - Corporate & Commercial

Join to apply for the Administrative Assistant - Corporate & Commercial role at Howden, the new name for Aston Lark

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Join to apply for the Administrative Assistant - Corporate & Commercial role at Howden, the new name for Aston Lark

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Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress.

When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

About the Role

Howden Group are seeking a passionate Administrative Assistant to join our Corporate & Commercial division. This role provides an outstanding opportunity to be part of a team that is dedicated to supporting clients through the complex landscape of commercial risk. With your expertise, you will help businesses navigate uncertainty and achieve unwavering growth. In your role you will deal with the administration of Philip Williams Management Ltd products, which may include membership administration, new business sales and renewal processing, providing information to clients on the claims process, administering claims forms, settling claims and handling referrals to insurers.

Key Responsibilities

• Help achieve Group/Division client targets by providing an outstanding level of service.
• Undertake market exercises to establish the most competitive terms available.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected in line with Howden procedures.
• Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other divisions.

Knowledge and Skills

• The jobholder's skills, product knowledge and experience must be significant to enable them to gain commitment and support with Federations, Intermediaries and Company Staff
• Working knowledge of Acturis is desirable but not essential.
• Cert CII is desirable for this role or studying towards the qualification.
• Accuracy and attention to detail.
• Ability to prioritise work and meet deadlines.
• Good negotiation and broking skills.

This is a Hybrid role based in our Stockton Heath office.

Why Join Us?

At Howden, our mission has always been to build a business controlled by the people who work for it. Our creative culture nurtures the best talent in the market, offering opportunities for career progression, work/life balance, and personal development. When you join Howden, you become part of a team that celebrates success together, provides unwavering support during challenges, and strives for excellence in everything we do.

What do we offer in return?

A career that you define. At…