Warranty Claims Administrator

• Basic Salary £26,000 - 35 Hours per week
• Monday to Friday
• Leading Automotive Business & Warranty Provider Our client is seeking a Warranty Claims Specialist to join their expanding team in the Warrington area.

In this Warranty Claims Administrator role, you will be responsible for managing warranty claims and handling general inquiries via phone from customers, dealerships, and end users.

Your primary focus will be to ensure a smooth and efficient claims process while consistently delivering an exceptional customer experience.

The ideal candidate will be someone who thrives in a fast-paced environment, is solution-oriented, and is committed to exceeding customer expectations.

• 25 days annual leave, plus Bank Holidays (increasing with service)
• Enhanced Maternity & Paternity pay
• Monday to Friday working pattern
• A great route off the tools to use your technical knowledge for technicians

• Proactively process all telephone claims efficiently and within the limits of authority, ensuring compliance with company policy.
• Provide clear and comprehensive updates to claimants regarding the status of their claims, including detailed explanations when a claim is rejected or adjusted.
• Process claims payments within the limits of authority, adhering to company policies and the product's terms and conditions when requested.
• Deliver an excellent customer experience, ensuring all customer requirements are met.

• General IT / PC Skills and experience of using Microsoft office applications
• Motor Trade Warranty or Motor Vehicle Mechanical knowledge or experience
• Efficient time management, to organise work to meet specific objectives
• Good Teamwork

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).