Receptionist, Administrative​/Clerical

Job responsibilities

• Processing incoming and outgoing mail
• Staff the front reception desk
• File and store records as required
• Photocopy documentation as required
• Answer calls from patients on the surgeries telephone system
• Process calling letters as requested
• Data entry of new and temporary registrations and relevant patient information
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process referrals to external agencies such as secondary care
• Input data into the patients healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Process incoming e-test results, ensuring they are referred to the relevant clinician
• Read code data on EMIS
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Process all DNA letters in accordance with current protocol

• Partake in audit as directed by the audit lead
• Produce meeting agendas and record the minutes of meetings
• Book appointments
• Complete opening and closing procedures in accordance with the duty rota
• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Work at branch sites as required

Monday 13:30 – 18:30

Thursday 13:30 – 18:30

Friday 09:00 – 18:30

• Experience in reception and administrative duties
• Experience in Primary Care or other healthcare setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.