Business Services Coordinator

Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the North West region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests.

Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organization is crucial.

This role can be based from our Warrington or Manchester office.

• Engage with customers, both verbally and in writing, in response to enquiries and complaints.
• Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
• Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
• Collation of statements of evidence and providing CCTV images where available.
• Processing of invoice payments in accordance with National Highways Policies and Procedures.
• Provision of effective administrative support to the business. A broad ranging accountability which may include executive and project support, support to meetings and conferences, and management of supplies and consumables.

• Excellent written and verbal communication skills
• Excellent time management and organisational skills
• Flexibility and adaptable to changing priorities - ability to work in a fast-moving environment to tight deadlines
• Experience in the use of business information and document management systems - Microsoft Office packages - mainly Outlook, Word, PowerPoint and Excel (essential) and Oracle applications or similar
• Previous experience within an administration environment.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.