Sales and Operations Administrator

Sales and Operations Administrator Annual Salary: £28,000 - £30,000

Location:

North London Job Type: Full-time, Permanent

Working Hours:

8am - 5pm, Office-Based Join a leading training provider based in North London as a Sales and Operations Administrator. This role is crucial in supporting both sales and operations activities, ensuring the smooth daily operations and delivery of high-quality training courses across various disciplines. Day-to-day of the role:
Work closely with trainers and staff to ensure seamless information flow and cooperation across the company. Handle incoming calls with clients, log enquiries, and ensure comprehensive responses are provided, meeting client expectations. Maintain accurate records of sales and operational data in the company's CRM and other management systems. Process new booking forms and update management systems accordingly. Serve as a point of contact for customer inquiries, directing them to the appropriate department or personnel.

Assist in resolving customer issues or complaints to ensure a high level of customer satisfaction. Manage the scheduling and logistics of training sessions, coordinating with trainers, venues, and participants. Provide administrative support to trainers to facilitate smooth training processes. Communicate training schedules and details to participants and instructors. Handle rescheduling, cancellations, or rebooking of delegates to upcoming courses. Prepare rooms and courses and manage end-of-day tidy/clean for courses held at the training facilities.

Issue certificates to course bookers where required and manage post-course applications and checks. Prepare and send out course paperwork to instructors. Required Skills &

Qualifications:

Excellent communication and interpersonal skills. Ability to work efficiently in a fast-paced environment. Strong organisational skills and attention to detail. Proficiency in using CRM systems and managing data. Experience in handling customer inquiries and resolving issues. Ability to coordinate and manage multiple tasks simultaneously. Benefits:
Stable and permanent position with standard working hours. Opportunity to work in a dynamic and supportive environment. Professional growth and development opportunities.