Service Administrator

Location:

Warrington, England, United Kingdom Job  Quality of urban life

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions.

Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do. Join us as aService Administrator As a Service Administrator, you'll play a key role in supporting the delivery of maintenance and repair services across our customer portfolio.

Working closely with engineers, customers and internal teams, you'll help coordinate service activities, maintain accurate records, process documentation and ensure customer enquiries are handled efficiently.

This is a varied and fast-paced role that would suit an organised and proactive administrator who enjoys working with people, managing multiple priorities and helping to keep operations running smoothly.

Your main responsibilities

Providing administrative support to the Service Department and wider operational teams

Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times

Processing service requests, logging call-outs and monitoring progress through to completion

Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works

Maintaining accurate service records, customer information and internal systems

Processing engineer timesheets and supporting the effective administration of field-based activities

Preparing, issuing and tracking reports, correspondence and service documentation

Updating customer portals and records to ensure service commitments and response requirements are met Preparing and issuing accurate customer invoices and supporting related administration activities

Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively

Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation

Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently

What you bring

Essential

Strong administrative and organisational skills

Excellent communication and customer service skills, both written and verbal

Good IT skills, including Microsoft Office applications

Ability to prioritise workload effectively and manage multiple tasks simultaneously

Strong attention to detail and commitment to accuracy

Ability to work independently whilst contributing positively to a wider teamA proactive and professional approach with a willingness to learn

Desirable

Previous experience within an administration, customer service, service coordination or scheduling environment

Experience supporting field-based engineers or operational teams

Experience processing invoices and maintaining customer records

Experience using customer portals, CRM systems or service management systems

What’s in it for you?

When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer:

Competitive salary 25 days’ holiday plus bank…