Administration Officer

To provide a high standard, comprehensive administrative and clerical support to Speech and Language Team To provide a customer focused approach to the users of the service including patients/therapists/other professionals and external organisations To be the first point of contact for the SALT Team providing a professional and proactive approach Coordinate and update wait lists and diaries for the department

Duties and Responsibilities:

To act as first point of contact for all users of the service, responding to telephone/email/tasks and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, relaying of messages from internal and external sources, taking action as appropriate. These enquiries may require the job holder to have extensive knowledge of the clinical services they support, liaising with internal services and partner agencies regularly Manage complex queries from parents and other professionals To communicate with users of the service in an understanding way where there are support needs, a cultural or language difficulty or where English is an additional language To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively and maintain confidentiality at all times Full Job Description Attached.

Wrightington, Wigan & Leigh NHS Foundation Trust