Workshop Manager

Workshop Manager - Mercedes-Benz Warrington

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Workshop Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave
  (including bank holidays) to rest and recharge
• Save money every day with
  our exclusive retail discounts
• Drive a great deal
  with discounts on new and used cars, plus servicing offers
• Plan for the years ahead
  with our company pension scheme
• Balance home and work
  with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less
  with our cycle-to-work scheme
• Prioritise your wellbeing
  with dedicated support for you and your family
• 24/7 access to healthcare professionals
  , ensuring you get the expert advice you need quickly and easily
• Make a difference
  with a paid day to volunteer in your community
• Invest in your future
  with our company share purchase plan
• Earn financial rewards
  when you refer a friend to join the team
• Keep learning and growing
  with our training and development opportunities for everyone.
• Life assurance
  with the option to increase cover
• We’re open to
  flexible working
  options – just ask

• Identify & implement the long term planning of future training activities for workshop colleagues.
• Carry out warranty repairs as directed, returning displaced material to the correct location and in correct condition.
• Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimisation
• Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
• Employing new staff and developing an induction plan
• Managing, coaching and motivating employees and thus ensuring a high quality of employees
• Defining target agreements with employees and reviewing the level of target achievement through regular 1-2-1’s.
• Monitoring and optimising productivity and performance of employees
• Ensuring job time planning and task allocation for workshop is carried out correctly
• Monitoring compliance with all statutory regulations
  * Ensuring quality control of all completed tasks

Don’t worry about ticking off every single skill here
− if you care about delivering great experiences as much as we do, we want to hear from you.

• Full UK Driving Licence
• Motor Industry experience in a similar role is essential
• Able to work independently and as part of a team
• Ability to work to timescales effectively
• Keen eye for detail, good communication and a passion for delivering great customer service
• Experience in a main dealer environment
• Strong industry knowledge
• Ability to work under pressure

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.