Project Manager, Business Management, Business Analyst

Are you a natural organiser who thrives on turning big ideas into seamless, impactful delivery? Ready to take the lead on projects that genuinely shape how a growing, purpose-driven organisation works? At Trust Alliance Group, we’re looking for a Project Manager who’s excited by the challenge of driving continuous improvement and delivering smart, sustainable solutions across our business. You'll be joining a small project team and will have the opportunity to shape how we deliver change.

Trust Alliance Group was formed in 2022 and brings together several businesses previously part of Ombudsman Services. As a group, we’re developing diverse capabilities in areas such as digital alternative dispute resolution and case management technology — all aligned to our purpose of building and maintaining trust between consumers and businesses. Together, we’re committed to raising industry standards and delivering outcomes that make a real difference for the people and organisations we support.

• Lead and deliver a portfolio of meaningful, interrelated projects that directly support our continuous improvement agenda and organisational growth.
• Shape and secure project plans by defining clear activities, roles, responsibilities, timelines, and costs that set your teams up for success.
• Bring people and projects together, coordinating dependencies and ensuring smooth collaboration across teams and functions.
• Turn business needs into actionable solutions by capturing, refining, and tracking requirements throughout the full project lifecycle—Agile, Waterfall, or hybrid.
• Drive confident decision-making by developing compelling Business Cases that support investment and change.
• Keep delivery on track and on budget, managing financials and key milestones with a proactive, solutions-focused mindset.
• Champion transparency through clear, engaging status updates that keep stakeholders aligned and informed.
• Stay ahead of risks and challenges, resolving issues early and escalating effectively when needed.
• Ensure seamless handover to BAU, creating robust Service Transition Plans that leave teams confident and set up for long‑term success.
• Make a measurable impact by ensuring every project delivers real value for the business internally and externally.

• Proven project management expertise, with experience leading and delivering successful outcomes across multiple projects.
• A confident grasp of both Agile and Waterfall methodologies, and the ability to flex your approach to suit each project’s needs.
• Strong business acumen, with the insight to understand organisational priorities and translate them into effective project decisions.
• Excellent communication and relationship‑building skills, enabling you to engage, influence, and collaborate with stakeholders at all levels.
• A track record of managing project budgets responsibly and transparently, ensuring spend aligns with scope and value.
• The ability to create robust Business Cases, grounding your recommendations in clear rationale and benefits.
• A solid understanding of requirements management, ensuring clarity, traceability, and consistency from start to finish.
• A proactive, enthusiastic, and solutions‑oriented mindset, bringing energy and commitment to fast‑paced change.
• Strong organisational and interpersonal skills, helping you juggle priorities while keeping people connected and informed.
• Self‑motivation and adaptability, thriving both independently and as part of a collaborative team committed to continuous improvement.

• A natural project leader who thrives on bringing structure, clarity, and momentum to complex, multi‑stream initiatives.
• A confident communicator and collaborator who builds trusted relationships and brings people together to deliver great outcomes.
• A strategic thinker with a hands‑on attitude, able to balance big‑picture understanding with practical delivery.
• An adaptable problem‑solver who stays calm under pressure, navigates change with ease, and proactively removes blockers.
• A motivated, values‑driven professional who takes ownership, champions continuous improvement, and is…