Project Manager, Operations Manager, Business Management

Are you a natural organiser who thrives on turning big ideas into seamless, impactful delivery? Ready to take the lead on projects that genuinely shape how a growing, purpose‑driven organization works? At Trust Alliance Group, we’re looking for a Project Manager who’s excited by the challenge of driving continuous improvement and delivering smart, sustainable solutions across our business. You’ll be joining a small project team and will have the opportunity to shape how we deliver change.

• Lead and deliver a portfolio of meaningful, interrelated projects that directly support our continuous improvement agenda and organizational growth.
• Shape and secure project plans by defining clear activities, roles, responsibilities, timelines, and costs that set your teams up for success.
• Bring people and projects together, coordinating dependencies and ensuring smooth collaboration across teams and functions.
• Turn business needs into actionable solutions by capturing, refining, and tracking requirements throughout the full project lifecycle—Agile, Waterfall, or hybrid.
• Drive confident decision‑making by developing compelling Business Cases that support investment and change.
• Keep delivery on track and on budget, managing financials and key milestones with a proactive, solutions‑focused mindset.
• Champion transparency through clear, engaging status updates that keep stakeholders aligned and informed.
• Stay ahead of risks and challenges, resolving issues early and escalating effectively when needed.
• Ensure seamless handover to BAU, creating robust Service Transition Plans that leave teams confident and set up for long‑term success.
• Make a measurable impact by ensuring every project delivers real value for the business internally and externally.

• Proven project management expertise, with experience leading and delivering successful outcomes across multiple projects.
• A confident grasp of both Agile and Waterfall methodologies, and the ability to flex your approach to suit each project’s needs.
• Strong business acumen, with the insight to understand organizational priorities and translate them into effective project decisions.
• Excellent communication and relationship‑building skills, enabling you to engage, influence, and collaborate with stakeholders at all levels.
• A track record of managing project budgets responsibly and transparently, ensuring spend aligns with scope and value.
• The ability to create robust Business Cases, grounding your recommendations in clear rationale and benefits.
• A solid understanding of requirements management, ensuring clarity, traceability, and consistency from start to finish.
• A proactive, enthusiastic, and solutions‑oriented mindset, bringing energy and commitment to fast‑paced change.
• Strong organizational and interpersonal skills, helping you juggle priorities while keeping people connected and informed.
• Self‑motivation and adaptability, thriving both independently and as part of a collaborative team committed to continuous improvement.

• A natural project leader who thrives on bringing structure, clarity, and momentum to complex, multi‑stream initiatives.
• A confident communicator and collaborator who builds trusted relationships and brings people together to deliver great outcomes.
• A strategic thinker with a hands‑on attitude, able to balance big‑picture understanding with practical delivery.
• An adaptable problem‑solver who stays calm under pressure, navigates change with ease, and proactively removes blockers.
• A motivated, values‑driven professional who takes ownership, champions continuous improvement, and is excited by helping a growing organization succeed.
• A PRINCE2 or APM qualification are beneficial but not essential.
• Market leading salary
• On‑site parking

• Holiday buy Scheme
• Enhanced pension
• Employee assistance schemes
• Cycle to work scheme