Salon Receptionist ​/ Manager

Salon Receptionist / Manager

Full-time, permanent position.

This is a hybrid front‑of‑house and operational role, ideal for someone who enjoys client‑facing work as much as staying on top of the administrative and organisational side of running a busy salon. You will be the first point of contact for clients, manage bookings, and support the smooth day‑to‑day running of the salon, working closely with the salon owner and technicians.

• Warmly greet and welcome clients, ensuring a professional and friendly first impression
• Manage the appointment booking system (Fresha), including scheduling, confirmations, and rebookings
• Handle client enquiries in person, by phone, and online, responding promptly and professionally
• Take payments and manage end‑of‑day reconciliations and till procedures
• Oversee day‑to‑day salon operations, including stock levels, supply ordering, and supplier liaison
• Support rota planning and coordination of technician schedules
• Ensure the reception and salon areas are kept clean, tidy, and presentable at all times
• Handle client feedback and any concerns promptly and professionally, escalating where necessary
• Support marketing and loyalty scheme administration, including the salon's referral and stamp card schemes
• Assist with onboarding of new staff and ensure salon policies and standards are maintained
• Support the salon owner with basic administrative and compliance tasks as required

• Previous experience in a receptionist, salon management, or customer‑facing role, ideally within beauty or hospitality
• Excellent organisational skills and the ability to multitask in a busy environment
• Confident, friendly, and professional communication skills, both in person and on the phone
• Experience using booking software (Fresha experience a strong advantage)
• A proactive, can‑do attitude with strong attention to detail
• Basic administrative and numeracy skills, including handling payments and reconciliations
• Reliable, punctual, and comfortable taking ownership of day‑to‑day salon operations
• Right to work in the UK

• Competitive salary, dependent on experience
• A supportive, friendly working environment in a well‑established, boutique salon
• Opportunities to grow into a broader management role as the salon expands
• Staff discount on salon treatments