QMS Coordinator | Nutrition Manufacturing

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

THG Nutrition is home to some of the world’s most trusted and best-loved wellbeing and nutrition brands, including Myprotein, the world’s largest online sports nutrition brand, alongside Mybrands, My vitamins and MP Activewear.

Our brands and people exist to break boundaries — to power and empower those who want more. We move fast, challenge convention, and back ourselves to win. These values shape how we work every day.

The QMS Coordinator administers the group’s electronic Quality Management System (eQMS) across seven sites. This role is part of out centra technical team and is a chance to ensure robust document control, accuratecomplaint reporting, and continuous audit readiness by supporting both central functions and site technical teams.

• System Administration:
  
  Manage user accounts, form configurations, approval paths, and general system maintenance.
• Training & Support:
  
  Deliver user training on coreeQMSmodules andassistsite teams with system troubleshooting.
• Document Management:
  
  Oversee the upload, review, and version control of group-wide policies and technical procedures.

• Portal & Complaint Administration:
  
  Monitorexternal customer/retailer complaint portals and coordinate fulfillment-related investigations.
• Data & Reporting:
  
  Cleanse complaint data, perform trend analyses, and generate regular quality reports.
• Investigation Support:
  
  Assistcentral and site teams with root-cause analysis (RCA) investigations.

• Audit & Compliance Coordination:
  
  Maintain the group audit calendar, track supplier certification statuses, andmaintainorganisedaudit folders.
• CAPA & Risk Tracking:
  
  Monitor outstanding Non-Conformance Reports (NCR) and Supplier Corrective Action Requests (SCAR), escalatingrisksas necessary.
• Operational & Meeting Support:
  
  Support sites during low-resource periods and coordinate weekly technical update meetings.

• Experience: Prior experience in Quality Assurance (QA) or Technical Administration, preferably within food manufacturing or FMCG.
• Technical
  
  Skills:
  
  Proficiency with digital platforms, databases, or electronic Quality Management Systems (eQMS), alongside strong Microsoft Excel skills.
• Communication:*
  * ** Strong communication skills with the ability to train site users and professionally handle customer inquiries.
• Organisation: Excellent detail orientation with a proven ability to manage multiple tracking systems and timelines.

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5…